How much is Shipping?
Shipping is calculated at checkout and depends on the product ordered and where we're shipping to. Shipping costs are clearly shown before you purchase.
Do You Ship Internationally?
Yes, we ship worldwide.
Your country may have import rules that result in duties or fees. Artzy Gifts is not responsible for paying those duties or fees.
Do you provide shipping and tracking numbers?
Yes, for most products shipped to most countries. The tracking number for your item will be emailed to you after you order.
NOTE: If you enter your tracking number and don't see a result, don't panic! It can take up to 10 days for the shipping company to make your tracking number to go "live" on their website. Please check back in a few days if you don't see any tracking results.
For delivery to some countries we are unable to provide tracking numbers. This can be due to the country we are shipping to and the carrier we need to use.
How long does it take for an order to arrive?
This can vary by product, since some of our products are custom printed and assembled and others are stored in warehouses.
The expected delivery times are posted on the product page.
As well, delivery times can be impacted by such things as holidays and customs delays, which are outside our control. But rest assured that your package is on the way.
Should your package be lost during shipping (rare, but it has happened) we have a refund and replacement policy.
I ordered multiple items, but they did not receive them all? Why?
Items may be shipped from separate suppliers. We have a large assortment of products provided by specialty companies so you may receive one item before the next. Don't panic if you don't receive all of your items at once…they are on the way.
If there is an extended delivery period greater than 20 business days, don't hesitate to contact support.